About the role
The Customer Service & Library Officer has a focus on delivering exceptional and consistent customer service to the community, library members and members of the public. You will work at the Kingscote Customer Service and Library Office, providing high-quality customer service to residents and visitors, assisting with day-to-day library operations, and performing administrative duties.
Key responsibilities
- Provide prompt, professional and considered responses to enquiries by telephone, electronically or face-to-face with courtesy and without discrimination, referring clients to the appropriate officer where required
- Gain and maintain good knowledge of all Council services, systems, and procedures
- Undertake cash handling and receipting of a wide range of accounts, permits, applications and registrations, daily banking tasks, including balancing and preparing bank deposits
- Undertake efficient operation of a busy customer enquiry phone service
- Manage enquiries and bookings for all of Council facilities and venues
- Work closely with staff members in Council to ensure effective communication to assist with the flow and relevance of information regarding Council services, programs and customer requests
- Assist library users to find appropriate information and materials relevant to their needs
- Maintain presentation and displays to ensure a warm and engaging environment
- Assist in the delivery and promotion of library programs and services
- Attend to enquiries and requests including interment rights, burials, ashes interments, and memorials
About you
- Experience in working face to face with customers in a customer service delivery environment
- Experience in accepting and accurately receipting of monies; processing payments and banking
- Experience in providing information services to a diverse group of customers
- Exceptional communication skills, including being an active listener and maintaining a warm, friendly and approachable manner
- Outstanding interpersonal skills, including the ability to manage difficult conversations and challenging customers
- Ability to use a digital telephone system, computer systems (including Microsoft Office Suite) and other corporate technology
- Excellent data entry skills
- Strong numeracy and literacy skills
- Year 12 SACE or equivalent
- Current 'C' Class South Australian Drivers Licence
About us
The Kangaroo Island Council is dedicated to fostering a thriving community through responsible governance, emphasising RESPECT and INTEGRITY in all our interactions. Committed to transparent decision-making and sustainable development, we strive to enhance the quality of life for residents while preserving the unique natural and cultural heritage of Kangaroo Island. By embracing innovation, professionalism, and community engagement, each employee becomes an essential catalyst in achieving our shared vision for Kangaroo Island.
Benefits
At Kangaroo Island Council, we value our employees and offer a range of benefits, including competitive remuneration, access to professional development opportunities, and a supportive and inclusive work environment.